Objectives

  1. After learning this course, you can:
    1. Be familiar with the method of submitting ITR case;
    2. How to better describe the problem;
    3. Helps solve problems faster and better.

CONTENT

  1. On-site TS
  2. Product Quality Issue
  3. Product Test & Acceptance

 

【On-site TS】

1. Enter case topic

2. Enter customer name 

3. Enter the product model related to the required questions. Provide correct and complete models, if uncertain please offer PN and SN in description

4. Enter the firmware version, you need to fill in the detailed version number and version time


 

1.Upload attachment

2.Collect the relevant information, include snapshot, video, capture package files and so on.

Name all files as appropriate before uploading attachments


 

【Product Quality Issue】

1. Enter case topic

2. Enter customer name 

3. Enter the product model related to the required questions

4. Enter the status

 

 

1. Enter the order number of the defective products

2. Enter the number of failed products

3. Enter the total product quantity

4. Enter the fault product serial number

5. Describe the product failure phenomenon, describe the product failure environment, it is best to take a video or photo to show the problem


 

 

1. Input equipment part number

2. Enter the site environment, including power supply voltage, etc


【Product Test & Acceptance】

Enter the same way as the Product Quality Issue

 


Summary

  1. Understand the submission specifications for different types of ITR cases.
  2. How do we describe the product problem we‘re having and how do we let second-line technicians know about the problem you’re having.
  3. Please try your best to fill in complete and comprehensive information, so as to better judge and solve problems and meet customer needs.