【1】Product Model(Version)

  This method is suitable for XVR

【2】Description of the problem

 You can get serial information from XVR when the XVR occur something weirdly, then you should send the info to RnD, they will analyze it and solve the problem in time.

【3】Problem Processing and Root Cause



4-1 Precondition

  • U disk
  • An XVR

4-2 Step by Step Instructions

(1)  Insert U disk into XVR device from front panel U disk port.

      U disk needs to be formatted to FAT32 format.

(2)  Turn off the power and restart the device.

(3)  After the device restarting, login with user name and password, then waiting for the problem, until the problem occurred (If necessary, can do some operation on the device).

(4)  Pull up the U disk, insert it into the PC, can find three .txt files in the U disk packing list.

(5)  Package the .txt files and send it to us, our R&D will deal with this problem.